Returns & Exchanges

At SHIRO, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we accept returns on unused and unopened products within 30 days of delivery.

1

Initiate Your Request

Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

2

Prepare the Package

Carefully pack the unused items in their original packaging, ensuring the products are secure to prevent damage during transit.

3

Ship to SHIRO

Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects and approves the return, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing