Frequently Asked Questions

Everything you need to know about your Shiro beauty journey.

Are Shiro products cruelty-free?

Yes, all our products are 100% cruelty-free. We do not test on animals at any stage of product development, nor do we commission third parties to do so.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.

What is your return policy for opened skincare?

We offer a 30-day satisfaction guarantee. If a product doesn't agree with your skin, you can return it for a full refund or store credit, even if it has been opened.

Do you offer international shipping?

Currently, Shiro ships to over 25 countries worldwide. International delivery times vary between 7-14 business days depending on customs processing.

Can I track my order in real-time?

Once your order ships, you will receive an email with a tracking link. You can also monitor your package's progress through the 'Order History' section of your account.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.